91³Ô¹ÏºÚÁÏÍø Information Technology supports the academic and administrative work of the university by maintaining the campus network, infrastructure, and communications systems and providing technology services and support collaboratively with other departments to further the University’s teaching, research, and administrative missions.
Our services
Vancouver IT provides a variety of technology support and services through four key teams: , , and .
Our people
91³Ô¹ÏºÚÁÏÍø IT is a growing team of talented and knowledgeable professionals. View our Organizational Chart or find team members in the .
Our campus partners
The is a collaborative working-group of IT professionals from various campus departments with a shared goal to improve technical support, technical services, and customer service to our campus.
The (TAC) serves as an advisory group to the Campus CIO and Chancellor working to ensure that technology resources are appropriate for the needs and challenges of 91³Ô¹ÏºÚÁÏÍø.
Our strategic vision and goals
Academic Services
- Improve adoption and use of Open Education Resources.
- Improve accessibility for students' and faculty use of technology.
- Improve the teaching and learning experience for students and faculty.
- Guide campus in using collaborative tools for teaching and learning.
- Improve internal and external communication for Academic Services.
- Increase efficiency in videoconference class monitoring and support.
Infrastructure Services
- Enhance and improve campus networks to ensure they are reliable and secure with appropriate availability and capacity to support student, faculty and staff activities on campus.
- Provide the campus with systems and technical infrastructure that is reliable and secure to support student, faculty and staff success.
- Improve collaboration and communication with Infrastructure Services, Vancouver IT, the 91³Ô¹ÏºÚÁÏÍø Campus, and WSU partners.
Tech Support Services
- Provide prompt and consistently excellent technical support across campus.
- Implement tools and systems that enhance the computing experience for students, faculty and staff.
- Continuously improve processes and steamline work load within Tech Support Services and when appropriate across all IT teams.
- Cultivate partnerships with teams, groups and individuals that allows us to be more effective in providing services and in assisting the campus to realize targets defined in the strategic plan.
- Shape the HelpDesk to be the primary point of contact for all IT requests.
- Be good stewards of WSU resources.
Information Security
- Improve 91³Ô¹ÏºÚÁÏÍø security for academic, administrative and financial data.
- Improve 91³Ô¹ÏºÚÁÏÍø security for managing, monitoring and auditing IT servers and systems.
- Improve 91³Ô¹ÏºÚÁÏÍø security for maintaining, connecting to, using and monitoring the 91³Ô¹ÏºÚÁÏÍø networks.
- Improve 91³Ô¹ÏºÚÁÏÍø security for individual students, faculty and staff University IDs and access.
- Improve 91³Ô¹ÏºÚÁÏÍø security for devices used by students, faculty and staff including workstations, mobile devices and WSU-owned equipment.
Administration
- Improve coordination and collaboration with 91³Ô¹ÏºÚÁÏÍø administrators, partners and peers.
- Improve coordination and collaboration with other campuses within the WSU system.
- Improve Vancouver IT department efficiency and effectiveness for improved customer service.
Our current projects
- WiFi refresh in several locations
- Network Operations Area (NOA)
- Data Center Project/Network Audit and Analysis
- Network Standards and Information Security Review