Tech Services is led by Patti Paris and is the front-line contact for students, faculty and staff to help resolve technology problems and help with any technical issues they experience. This team works closely with other members of Information Technology to provide the best possible support for all IT related issues on campus.
HelpDesk and Evita: Located in Netzhammer Hall, Room 223, in our , by phone at 360-546-9770, or by email at van.evita@wsu.edu. We are available via these methods 8am-5pm Monday through Friday. The IT HelpDesk strives be the one-stop shop for on-campus computing needs and to resolve technology issues as presented or escalate issues to other IT members or teams.
Technology Purchasing and Inventory: If campus faculty or staff need a quote for a new computer or equipment or are available for a lifecycle-replacement computer, Tech Services helps spec machines for special use and projects or to meet university standards. To avoid support problems, we strongly encourage you to check with us by emailing van.evita@wsu.edu before purchasing. This can save a lot of time and headaches.
Computer Lab Support: One open lab for student use (VMMC 101) and five classroom computer labs on campus are supported and maintained by this team. These rooms are cleaned and all of the computers are re-imaged with the latest software and necessary applications for classes at the beginning of each term.
Technology Training: Team members of Tech Services provide proactive individual, small group and online training for students, faculty and staff.
Move Coordination: Tech Services coordinates campus moves in conjunction with Facilities Services and peers in Information Technology so that computers and printers are working once a move is complete.
Course Design Assistance: Canvas experts are available for consultation on online course design. If you are trying to figure out how to translate your learning goals into an engaging and well-structured online course, we can help.
Learning Technologies: Provides direct assistance, consultation and workshops to support innovative uses of technologies in teaching and learning; supports student technology spaces; collaborates with WSU partners to evaluate and support emerging technologies and practices that enhance teaching and learning.
Classroom Technology and Events: Provides comprehensive classroom support and event venue services for 91³Ô¹ÏºÚÁÏÍø, including multimedia and learning space design expertise, and innovative solutions in integrating technologies to enhance student learning.
Videoconference and Multimedia Services: Supports synchronous distance delivery of academic courses and other university activities via WSU’s videoconference system and other media technologies while providing technical development, management and support, scheduling, user training and related services to enhance the 91³Ô¹ÏºÚÁÏÍø educational experience via videoconference and multimedia systems.
Accessible Technology: Helps ensure that the university’s technology-based teaching, learning and research tools and resources are accessible to and usable by all students, faculty and staff, including those with a wide range of abilities and disabilities.